UPDATE (12/28/2022, 12:30 p.m.) Tank levels are continuing to gain and calls for service are still being addressed by crews. Anyone with water issues can call public works at (615) 793-9891. Staff is hoping to see more improvement today as demand goes down and temperatures go up.
UPDATE (12/27/2022, 5:30 p.m.) The technical issues with the software system, SCADA, have been resolved. Our crews are still working hard to respond to broken
and frozen meters in the order they were called in. Our tanks are making steady progress towards being refilled. Please continue to bear with us as we work through these issues.
UPDATE (12/27/2022, 10:30 a.m.) Our crews have been working tirelessly throughout the weekend to correct the water supply issue. One of the two tanks of concern is filling with water and making good progress. The reporting software, SCADA, is still having technical issues. A representative is expected to be onsite today to help diagnose the issue. Calls from residents are coming in and our crews are addressing concerns as quickly as possible. Please bear with us and our crews as we work to correct this issue.
UPDATE (12/26/2022, 8:30 p.m.) A pump necessary for the City to receive water from Smyrna has arrived and been installed. We are monitoring the situation closely to ensure this solution will improve water flow.
ORIGINAL NOTICE: A “perfect storm” has caused the City of La Vergne to seek mutual aid from the Town of Smyrna to meet a water supply issue. The software used to monitor water tank levels, SCADA, at the Inframark Water Treatment Plant froze on Friday and, unrelated, a power breaker tripped the same day. Once power was restored the software was not correctly reading the amount of water in the tank that serves the south side of La Vergne, causing a shortage due to high demand during the winter weather this weekend. No conservation notice has been issued at this time. Once water levels get this low, it takes time to build them back up. Residents may notice low water pressure or no water until levels are restored.