Water Leaks
How to Check for a Possible Leak
The Water Meter
Just because you can not hear or see a leak does not mean that there isn't one. We suggest the conducting the color test.
The Water Meter
- Be sure all water is turned off. This means all faucets, the dishwasher, washing machine, no flushing of toilets, etc.
- Go outside to the meter box. This a concrete box in the ground located in the front of your lawn close to the street.
- Open the concrete lid to view the meter inside the box. Be cautious of spiders and other crawly creatures.
- The meter number is the last four numbers on the lid of meter.
- Open the meter lid to view the face of meter.
- See if meter is moving. The clock hand moving or the red triangle or white star is spinning.
- If the meter is running and all the water in your home is off, then there is water running somewhere or a possible leak.
- Log Reading- (Daily, Weekly, Bi-Weekly) Read meter as mentioned in previous steps. Keep a log of readings, this will help determine water consumption and help narrow down higher usage.
- For possible slow leaks read meter before leaving the property (do not use any water consuming appliances while away) and before using water when you return re-read meter to see if any water has passed through while property was vacant.
Just because you can not hear or see a leak does not mean that there isn't one. We suggest the conducting the color test.
- Take food coloring or Kool-Aid powder and drop it into the back tank of toilet.
- Wait about 2-3 hours if possible. Do not flush!! You want to see if that coloring leaks into the bowl of your toilet. If it does, then you have a leak.
- You are responsible for the leak repair of your residence or property.
- When you have a leak repaired, be sure you keep all receipts. Regardless of who makes the repairs, it is important that you have all receipts for the service, parts, etc. (This is a government utility and receipts have to be presented).
- Bring all receipts into the Water Billing Department office.
- Allow at least four weeks for an adjustment. There are no same day adjustments.
- You are responsible for payments on due dates. Adjustments can be applied to your account as a credit to your future bill. Late penalties cannot be adjusted off.
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Water Billing Department
Physical Address
5093 Murfreesboro Road
La Vergne, TN 37086
Phone: 615-793-5932Fax: 615-793-4989Emergency Phone: 615-793-9891